Refund Policy

Last updated September 27, 2026.

In-game items, spawners, and money

Once an order has been delivered to your in-game account, we can't offer a refund — the goods have already been handed over in-game and can't be taken back. Refunds are not available for orders delivered to a username you entered incorrectly at checkout; double-check it with /stats before paying.

If an order hasn't been delivered within a reasonable time, or was delivered to the wrong account because of a mistake on our end, contact us and we'll make it right — either by delivering it correctly or refunding the payment in full.

Digital products (capes and other codes/files)

Once a code or file has been revealed to you after payment, the sale is final — the value only exists once, and revealing it means it could already have been used. If you paid but never received a code or file due to a genuine error on our end, contact us and we'll deliver it or refund you in full.

Discount and referral codes

A discount applied to an order is not refunded separately if the order itself is refunded — the refund is for the amount actually paid. A referral reward already paid out for an order that is later refunded may be reversed.

Chargebacks

Please contact us before opening a chargeback or payment dispute — we can usually resolve a real issue faster directly. A chargeback filed for an order that was correctly delivered is treated as fraud and may result in your account being banned.

Questions about a specific order? Open a ticket from your account and we'll take a look.